NETWORK
Contact (10am-5pm MST) 1-403-423-2244

Contact Us

Address, Hours, Email & Phone

Email us

Have any questions? Please email us at: info@hairchalk.ca  Or you may click the link below to send us an email...
email icon

Phone Number

(hours below) 1-403-423-2244

Address

HairChalk.ca
PO Box 52
Carmangay, AB
T0L 0N0
Canada

Hours

Monday 10:00am - 5:00PM  MST
Tuesday 10:00am - 5:00PM  MST
Wednesday 10:00am - 5:00PM  MST
Thursday 10:00am - 5:00PM  MST
Friday 10:00am - 5:00PM  MST
Saturday 10:00am - 5:00PM  MST
Sunday Closed
Holidays Closed

*Hours stated above are for informative purposes,
Times may very and custom arrangements can be made arranged to match your needs.

How to Order

Payment Methods

There are multiple ways to pay for your order - #1 online (credit card or Paypal) or #2 offline (eTransfer, money order, cashiers cheque, company cheque, personal cheque).

#1 Ordering Online

You may checkout without having to log into Paypal. Payments on the website can be made by Visa, Mastercard, American Express and Paypal.

checkout screenshot

Once you've completed your order you can submit it through our 100% secured shopping function, created to ensure your peace of mind. Ordering with a credit card gives an extra layer or security that debit or cash can never give.

The security offered though our website and our secure payment transaction system includes the following security features: Address Verification Service (AVS) and Card Security Code (CSC, CVV2) checks, and transaction screening.

#2 Ordering Offline

On the website you can pay by either Credit Card or Paypal. Off the website you may pay by e-Transfer through your bank/credit union (more information below). You may also pay offline by Money Order from Canada Post or other institution, Cashiers ChequeCompany Cheque and Personal Cheque.

To calculate amount to send, please add (+) together the items you're ordering and times (x) by 1.05 to add GST, shipping is free. Please send Money Order or Cheque along with a note including item/s ordered and the full mailing address where you wish your order to be sent to. Orders are usually shipped next business day.

e-Transfer is a newer service offered by most large banks and credit unions with over 250 participating financial institutions (read more). How to send an e-Transfer:

  1. Please send the eTransfer using online banking or calling your financial institution
  2. To calculate amount to send, please add (+) together the items you're ordering and times (x) by 1.05 to add GST, shipping is free
  3. When setting up the eTransfer with your financial institution, please provide this email: info@hairchalk.ca
  4. When setting up the eTransfer with your financial institution, you'll be providing them with a password
  5. After you have initiated your eTransfer, please email us with:
    • The eTransfer password
    • Your full mailing address
    • List of items your ordered
  6. We will reply and accept the eTransfer within 24 hours. Orders are usually shipped next business day.

Sales Tax

A sales tax of 5% (GST) is added to all sales made within Canada. There is no sales tax for United State or International orders.

Pricing

All prices are in CAD / Canadian Dollars
Universal Currency Converter Here

currency

Shipping Information

Canada, USA, and International

Products are usually shipped within one business days after confirmation that your payment has been received.

Canada canada

Free shipping on all products! Domestic shipping is handled by Canada Post Corporation and is based on your purchase total. Most orders are sent by Canada Post. Most orders are sent by Lettermail (2 - 7 business days)
Faster shipping available below*

United States usa

Free shipping on all products! Estimates in time are not guaranteed to do possible custom delays. Shipments sent to the United States are handled by Canada Post Corporation and is based on your purchase total. The customer is responsible for US Customs and Border Protection specific tariffs and duties by the government. Most orders are send by USA Lettermail (6 - 12 business days)

International

HairChalk.ca a ships to most foreign countries. Free shipping on all products! Please note that some countries will impose tariffs on items shipped abroad. The customer is responsible for any country specific tariffs and duties added by their respective government. Shipments to be sent Internationally are handled by Canada Post Corporation. Most orders are send by International Lettermail (4 - 6 weeks)

Xpress Post (1-3 business day) Canada  canada

Faster domestic shipping is handled via Xpresspost by Canada Post Corporation, and includes tracking, delivery confirmation and $100 liability coverage. Most orders are an additional $20.00 for Xpresspost, please contact after your order is made to request faster shipping.
Estimated Delivery Time
(1 - 3 business days)

Wholesale Products

Bulk order inquiry
Thank you for your interest in our wholesale service. HairChalk.ca is able to provide a reliable wholesale solution to gain access to most of our products. No order is too small or large and most of our products can be ordered in the 100's

We offer discount pricing based on the quantity and shipping price of the order; just contact us today for a quote.

- Wholesale discounted Pricings
- No minimum opening orders
- No monthly minimums

Ordering

To place an order, discuss an existing order, or to receive additional information about our products, please contact our Customer Service Department at info@hairchalk.ca
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Payments

Wholesale payments may be made by Cheque, Money Order, Wire Transfer, eTransfer, Credit Card or a Paypal account, depending on the order size. Payment must be pre-paid before we order from the vendor.

Shipping

Our standard is to ship same day or next day when product is in stock and payment has been completed. If we do not have the stock for the quantities you wish to order the lead time before receiving the products from our vendors can be anywhere from one to three weeks. We are not liable for delivery delays due to causes out of our control. Freight is pre-paid and added to the invoice.

Return Policy

Exchanges and defective items
Exchanges can be made with defective items within 30 days of receipt of purchase; buyer is responsible for shipping costs. Unused items may be returned for a refund within 30 days of receipt of purchase, not including the shipping cost. With defective items you may use one of the following 2 methods listed below.

If your item you wish to exchange is no longer available you may be issued a credit for purchasing items at HairChalk.ca for a future date no longer than 365 days after receipt of purchase. All exchanged merchandise must be in original factory packaging, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories.

*All exchanges require your original HairChalk.ca receipt.
*Customer is responsible for ensuring shipping address is correct.
*Please note used hair chalk and sets are non-refundable.
*If a refund is necessary we only refund the price of the product, not the shipping costs.

Return Policy is subject to change without notice

#1 Send Back via Mail

If necessary, please send the item/s back by Canada Post. If your order was shipped by Letter-Mail, please send back by Letter-Mail to avoid higher shipping fees.

#2 Take a Picture or Video

If your item is found to be defective, you do not necessarily have to send the item back. If you can email us a picture or video that clearly shows the defect/s and we are satisfied that the item was bought from us, then we will promptly send you a replacement.

Return Address

HairChalk.ca
PO Box 52
Carmangay, AB
T0L 0N0
Canada

Customer Service

If you have any questions regarding your order please phone our Customer Service number: (403) 423-2244 or e-mail us at: info@hairchalk.ca

Terms of Use

Using this website and services
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE

This site is owned by HairChalk.ca and is operated for your personal use and information. Use of this site is governed by the terms and conditions outlined below and all applicable laws. By accessing and browsing this site, you confirm having read and understood these terms and conditions and accept them without limitation or qualification. HairChalk.ca may amend these terms and conditions at any time.

DESCRIPTION OF PRODUCTS & PRICES

HairChalk.ca attempts to be as accurate as possible in describing the products sold on this site but cannot warrant that the descriptions or other content of this site are accurate, complete, reliable, current or error-free. Price and availability information provided on this website is subject to change without notice.

TYPOGRAPHICAL ERRORS

In the event a HairChalk.ca product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, HairChalk.ca shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. HairChalk.ca shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, HairChalk.ca shall issue a credit to your credit card account in the amount of the incorrect price.

TERM; TERMINATION

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by HairChalk.ca without notice at any time for any reason.

INTELLECTUAL PROPERTY

All material on this site, including but not limited to texts, images, illustrations, software, audio clips and video clips, is owned by HairChalk.ca or it’s licensees or is provided by a third party. The material on this site is protected in Canada and in other jurisdictions by the Copyright Act and by virtue of the applicable international treaties. The material may not be copied, reproduced, republished, downloaded, posted, transmitted, distributed or modified, in whole or in part in any form whatsoever, without the prior written consent of HairChalk.ca.

THIRD-PARTY LINKS

In an attempt to provide increased value to our visitors, HairChalk.ca may choose various third-party websites to link to from its own site. However, even if the third party is affiliated with HairChalk.ca and HairChalk.ca has no control over these linked sites, all of which have separate privacy and data collection independent of HairChalk.ca. HairChalk.ca has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk.

ENTIRE AGREEMENT

These terms and conditions constitute the full and entire understanding and agreement between the parties pertaining to the subject matter and supersede in their entirety any and all written or oral agreements previously existing between the parties with respect to the subject matter.

Privacy Policy

Handling your information

HairChalk.ca is committed to protecting your Privacy. This following privacy policy describes our practices regarding personal and account information collected through our Web site. In this policy, “personal and account information” means your name, company name, account number, address, telephone number, and e-mail address plus other information that identifies you and your purchase

Browsing our web site

Your IP Address. We collect your IP address to measure our web site traffic and to help provide a more customized online shopping experience.

Referral Web Site. When you come to our web site via a link, we collect information regarding the location of the link that referred you.

Navigation on the Web Site. We keep track of pages you visit to help provide you with a more personalized shopping experience.

Your Privacy

Subscribing to our e-mail newsletter
We use your e-mail information when you subscribe to our e-mail newsletter to be used for our newsletter related materials only. When collect your email during communications or transactions, we do not include your e-mail in our email newsletter. You must opt in to receive your newsletters.

E-mailing product information from HairChalk.ca
When you e-mail product information to a friend from our web site HairChalk.ca, we collect your e-mail address and the e-mail address of the person to whom you are sending the product information.

The personal or account information we collect
When making purchases through our web site we collect your name, address and payment information to process your order. We may use your personal and account information to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy. If you become our customer, we may send you future communication regarding your transactions.

Third Party access to your information
We do not release any of your personal and account information to a third party except when processing your payments through Paypal. Only authorized HairChalk.ca employees have access to payment your personal or account information.

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